Customer Support
Refund & Replacement Policy
At Topup Ghar, most of our products are digital subscriptions, game top-ups, digital currencies, and online activation services. Because digital products may be delivered or activated immediately after payment, refunds are not automatically available once an order has been processed.
1. Nature of Digital Services
Most of our products are delivered digitally or activated online. Once a service has been delivered, activated, or account access has been provided, cancellation or refund may not be possible.
2. Refund & Replacement Requests
We review refund and replacement requests case by case. Depending on the circumstances, we may provide a refund, replacement, store credit, or another appropriate solution when there is a verified issue, including:
- Activation failure caused by Topup Ghar
- Incorrect product or service delivered by Topup Ghar
- Duplicate payment
- Delivery failure caused by Topup Ghar
- Other verified service-related issues
3. Situations Generally Not Eligible
Refunds or replacements are generally not available for:
- Incorrect information provided by the customer, such as UID, email address, username, or account details
- Change of mind after delivery or activation
- Unsupported devices, platforms, or compatibility issues
- Changes to third-party platform policies or restrictions
- Account restrictions, suspensions, or bans caused by customer activity
- Misuse of an account or service after access has been provided
- Failure to use a service within its stated validity period
4. Shared & Private Accounts
Some subscription plans may be shared, while others may be private/personal accounts. Customers are advised to carefully check the product description before placing an order.
If the account type is important to you, please confirm the details with us on WhatsApp before making payment.
5. How to Request Support
If you experience a problem with your order, please contact us as soon as possible and provide:
- Order number or order details
- Name of the affected product or service
- Clear description of the issue
- Screenshots or other information required for verification
Reporting an issue promptly helps us investigate and resolve it more efficiently.
6. Resolution Time
We aim to review valid requests as quickly as possible during our support hours. Resolution times may vary depending on the product, third-party provider, order status, and information required for verification.
7. Contact Us
For refund, replacement, or order-related support, please contact Topup Ghar through our available support channels.
Topup Ghar reserves the right to verify each request and determine the appropriate resolution based on the circumstances of the order.
Thank you for choosing Topup Ghar, your trusted partner in the digital world.